Great! So you’ve purchased one of Furniture Now’s fantastic products. To fully enjoy your new piece of furniture please take the time to read the below warranty details and product care information. The Consumer Guarantees Act 1993 also provides guarantees relating to products supplied to consumers. The warranties outlined below do not exclude or modify any rights you have under that Act.
All our products carry a minimum 12-month manufacturer’s warranty unless otherwise stated.
The warranty starts from the day you receive your product, and we warrant our product to be free from defective materials or workmanship for the length of the warranty period.
The warranty is not transferable and only covers the original purchaser. Products must be purchased from an authorized store and you must hold the original store receipt (proof of purchase) to claim under warranty.
The warranty is for home use only, goods used in a commercial environment will render the warranty void. * If you are acquiring goods (or services) from Furniture Now for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).
Furniture Now reserves the right to repair or replace any product that falls under the normal warranty conditions. Furniture Now also reserves the right to refuse any warranty claim if under inspection the product failure is due to causes other than defective workmanship or materials that fall outside the normal warranty conditions.
We will meet all our obligations regarding warranties as set out in the Consumer Guarantees Act
Mattress
Mattresses
All mattresses carry a minimum 12-month warranty unless stated otherwise.
We will cover
any defective divart(s) that have failed, if after insdivection it is due to a manufacturing defect
any labor associated with repairing a mattress that meets the warranty conditions
We will not cover
Mattresses that are defective due to abnormal abuse or careless use of the mattress
Mattresses that have been damaged during handling due to bending of the mattress or damage incurred due to transporting the mattress in a careless or unsafe manner
Mattresses that have not been used on an appropriate foundation
Damage incurred from cleaning the mattress with unsuitable products
Comfort preference, it may take time for your body to adjust to a new mattress
Sheet fit, mattresses come in a variety of sizes, we do not guarantee your old sheets will fit this new mattress
It is normal for the mattress especially pillow top mattresses to have some body indentations, this is not considered a defect and is not covered under warranty. If we repair a mattress and materials are not available, we will substitute materials of equal or better quality. If we replace a mattress and the same mattress is not available, we will substitute the mattress with a mattress of equal or better quality. We reserve the right to refuse a warranty when after inspection of the mattress, it is found that the product failure is due to causes other than defective workmanship or material.
Lounge
Lounge suites
All lounge suites carry a minimum 12-month warranty on all parts unless otherwise stated
We will cover
any defective part(s) that have failed if after inspection it is due to a manufacturing defect
any labor associated with repairing a lounge suite that meets the warranty conditions
We will not cover
lounge suites that are defective due to abnormal use or careless use of the suite.
lounge suites that have been damaged due to misuse of the suite, or use of the suite in such a manner that is deemed inappropriate
damage incurred from cleaning the suite with unsuitable products
comfort preference
color fade due to sunlight
We do not cover what is deemed fair wear and tear. Due to NZs harsh sunlight, you may experience some discoloration in your fabric over time due to the intense UV sunlight; this is not considered a defect and is not covered under warranty. It is also normal for the cushions to experience some minor body indentations and comfort creases over time. This is not considered a defect and is not covered under warranty
Living & Dining
Living & Dining
All our timber furniture unless otherwise stated carries a 12 months manufacturer’s warranty
We will cover
any defective part(s) that have failed if after inspection it is due to a manufacturing defect or fault
any labor associated with repairing the furniture that meets the warranty conditions
We will not cover
products that are defective due to abnormal use or careless use of the product
products that have been damaged due to misuse, or use in such a manner that is deemed inappropriate
damage incurred from cleaning the furniture with unsuitable products
damage incurred from incorrectly assembling the product
comfort preference
Due to the unique characteristics of wood, you can expect to have knots and grains and other natural irregularities in the wood . No piece of wood is the same; these natural irregularities are not considered a defect and generally enhance the overall uniqueness and character of natural wood.
Bedroom
Bedroom
All our timber furniture unless otherwise stated carries a 12 months manufacturer’s warranty
We will cover
any defective part(s) that have failed if after inspection it is due to a manufacturing defect or fault
any labor associated with repairing the furniture that meets the warranty conditions
We will not cover
products that are defective due to abnormal use or careless use of the product
products that have been damaged due to misuse, or use in such a manner that is deemed inappropriate
damage incurred from cleaning the furniture with unsuitable products
damage incurred from incorrectly assembling the product
comfort preference Due to the unique characteristics of wood, you can expect to have knots and grains and other natural irregularities in the wood. No piece of wood is the same; these natural irregularities are not considered a defect and generally enhance the overall uniqueness and character of natural wood.
