Privacy Policy

Our Privacy Commitment

Furniture Now Limited (“we”, “us”, and “our”) is committed to handling the personal information we collect in an open and transparent manner, in accordance with our Privacy Policy and the New Zealand privacy act.

This Privacy Policy summarizes how we handle your personal information. We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.  Furniture Now is bound by the NZ Privacy Act 1993. For more information, visit

What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

The types of personal information we collect may include:

  • your name;
  • address details;
  • contact information;
  • financial information.

Whose personal information do we collect?

We collect personal information from people who are connected to our business activities, including:

  • customers;
  • suppliers;
  • service providers;
  • employees.

How do we collect your personal information?

Where possible, we will collect your personal information directly from you. This may be in person, for example, when:

  • you purchase a product;
  • you complete a finance application
  • we contact you to confirm delivery details
  • you visit our website.

We also may obtain personal information from third parties such as contractors and suppliers. If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information.

Website usage information and cookies

When you access our website, we may use software embedded in our website (such as Javascript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we provide content to you.

A cookie does not identify you personally. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

We may gather your IP address as part of our business activities. This information does not identify you personally.

Why do we collect your personal information?

We may collect your personal information for a number of purposes, including:

  • Sales and delivery of our products- including preparing sales documentation, obtaining credit/debit card information to complete a sale, and arranging delivery.
  • Marketing- to communicate with you about products and services.
  • Fraud risk mitigation- to confirm identities when payment is made using a credit card.

Opting out of direct marketing communications

Where we use your personal information to send you marketing and promotional information by post, email, or otherwise, we will provide you with an opportunity to “opt-out” of receiving such information. By electing not to opt out, we will assume we have your consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous, and easy to take up.

If you do not wish to receive direct marketing communications from us, please click here to contact us.

To whom do we disclose your personal information?

We may disclose your personal information to others in order to carry out our activities. This may include:

  • Third parties for marketing purposes. We may provide your personal information to other like-minded organizations to contact you with information that may be of interest to you.
  • Contractors and service providers. We may provide your personal information to contractors or service providers which perform services on our behalfs, such as delivery drivers, mailing houses, printers, information technology services providers (including cloud computing service providers) database contractors, and telemarketing agencies.

Where is your personal information stored?

We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorized access, modification or disclosure. Your personal information will be stored on a password-protected electronic database, which may be on our database, a database maintained by a cloud hosting service provider, or other third-party database storage or server provider. Backups of electronic information are written to drives that are stored offsite.

Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorized people. Any personal information not actively being used is archived.

Where personal information is stored with a third party, we will ensure we have arrangements that require those third parties to maintain the security of the information.

Your personal information will stay on the database indefinitely until you advise you would like it removed unless we de-identify it or destroy it earlier in accordance with privacy law requirements.

Your direct debit or credit cards

We use Secure Socket Layer (SSL) certificates for encrypting your credit card and debit card numbers, your name, and address so that they cannot be viewed by any third party over the internet.

Access to your personal information

We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within 30 days.

Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:

  • • access would pose a serious threat to the life, safety, or health of any individual or to public health or public safety;
  • • access would have an unreasonable impact on the privacy of other individuals;
  • • the request is frivolous or vexatious;
  • • denying access is required or authorized by a law or a court or tribunal order;
  • • access would be unlawful, or
  • • access may prejudice commercial negotiations, legal proceedings, enforcement activities, or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.

Updating your personal information

You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deleting your information. We also have obligations to take reasonable steps to correct the personal information we hold when we are satisfied that it is inaccurate, out of date, incomplete, irrelevant, or misleading for the purpose for which it is held.


If you have any queries or would like to make a complaint regarding relating to our Privacy Policy or the manner in which we handle your personal information, please contact us in writing to:
The Privacy Officer
Furniture Now Limited

We will endeavor to respond to your complaint or query within fourteen days of receipt.

If you are dissatisfied with our response, you may refer the matter to the OPC (Office of the Privacy Commissioner)

This page was last updated on: 19 October 2021

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