Collection & Delivery
Things to consider
Before placing your order, you should confirm that all:
- items you intend to purchase will fit in the area you have selected for it; and
- doors, stairwells, and other entranceways (including lifts) are wide enough to allow for access when purchasing a standard delivery service with a room of choice option available
Some of our furniture comes flat-packed, allowing it to be easily taken home in your car, ute or trailer. However, many items, such as lounges or sofas can be bulky and difficult to move.
Many of our products (particularly flat packed items) require some assembly.
You can shop online in the comfort of your own home, and pick your product up from your preferred store for free.
Simply choose to pick up when you make your online purchase, then sit back and let us prepare your order for you.
From time to time, for various reasons, it may not be possible to collect your item immediately. Our friendly sales team will advise you of any delays on any items when they contact you.
Please note, you must supply your own appropriate transport for any Pickup purchases. Furniture Now is unable to supply any strapping, rope, or protective coverings for transporting Pick-Up purchases.
For contactless pick-up, you will need to provide a friend or family member that can help you at the time of pick-up.
If you have purchased larger items, items that are shipped directly from our warehouse, or if you are simply unable to visit your closest Furniture Now Store for collection, we are happy to arrange delivery to your nominated address on a day that is convenient for you. Delivery charges apply.
When choosing Standard Delivery, please note:
- Your delivery will need to be signed for by somebody at the nominated delivery address.
- If nobody is available to accept the delivery at the nominated address and time, we will be unable to complete the delivery. In those circumstances, we will contact you to arrange re-delivery and additional charges may apply.
- Please ensure that the access is appropriate for the furniture being delivered. This includes ensuring your doorways are wide enough to fit the product in, the item can fit upstairs or in a lift (if required), and that there is nothing blocking the path of the delivery in hallways, stairwells, or driveways.
- If delivery is to an upstairs area, please advise the store at the time of organizing delivery.
- Additional charges may apply for upstairs and time-specific deliveries.
Standard Delivery costs
Delivery costs depend on the item to be shipped. Rates start at $119 (including GST) for local delivery and increase depending on the distance from the store. For remote, regional locations, our sales team will be able to give you more information. You can contact them prior to purchasing using the contact details on our store location page, or after placing your order online; they can discuss delivery options with you then.
Local Delivery Zone Map - $119 Delivery Zone
Courier Delivery Costs
Courier delivery costs depend on the item/s to be shipped and the location to be shipped to. Once the items are added to the cart online and an address is confirmed a delivery quote will be presented.
PLEASE NOTE: Delivery options are subject to availability, your geographical location, and whether the products ordered are in stock. Please contact your closest store to discuss what delivery options are available to you.
Fast Shipping is only available to addresses within the Auckland zone and is available on selected products and/or colors in stock at the state distribution center at the time of purchase. Extra charge will apply, please discuss this option at the time of purchase.
When will my online order be ready for collection or delivery?
Our friendly sales team will let you know the date for collection or delivery of your order when they contact you to organize pick-up or delivery if not supplied during checkout online.
Although most stock advertised on our website is able to be collected or delivered immediately, some items may take some time. If a store is out of stock, we will call you as soon as your items arrive to arrange for the order to be delivered or collected.
How will my online order be delivered?
We use independent contractors to get your order to you as quickly as possible.
How can I track the status of my online order?
If there is a waiting time on your order, our team will keep you updated regularly with progress. However, please feel free to contact your closest Furniture Now Store at any time if you have any questions regarding your order.
Do you ship internationally?
If you ship internationally, please advise at the time of purchase. We will deliver to your nominated location within New Zealand. We will not handle customs and GST.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact us immediately and we will organize for the correct item to be delivered to you as soon as possible at no cost to you. Whilst we will endeavor to replace the item as quickly as possible, occasionally, delivery times for incorrectly shipped items may be adversely affected by stock availability.
What happens if an item is missing from my order?
In the case that we have missed an item from your order, please contact us and we will arrange for a replacement for you as soon as possible. Whilst we will endeavor to replace the item as quickly as possible, occasionally, delivery times for missing items may be adversely affected by stock availability.
Do you deliver to PO Box addresses?
Most of our items do not fit into a PO Box, therefore please ensure that you provide a physical street address (including business name if you are delivering to a business) when completing your shipping details.
What is your returns policy?
Furniture Now aims to make your online purchasing experience as easy as possible. We know that occasionally an item is not right or does not quite look as you imagined in the room. If this is the case, please review our Returns Policy or contact us.